Lacking human warmth, emotion, or personal connection; formal and distant.
From Latin 'im-' (not) plus 'personalis' (personal). The word entered English in the 1600s to describe things without individual characteristics or feeling.
Modern life is increasingly impersonal—emails, phone trees, and algorithms have replaced face-to-face interactions—but neuroscience shows that humans crave personal connection, which is why small gestures of warmth in otherwise impersonal settings feel so meaningful.
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