A policy of accepting returns, exchanges, or providing services without requiring explanations or justifications from the customer. Emphasizes unconditional acceptance.
This phrase originated in 19th century American business practices, initially used by pawnshops and later adopted by retailers. It gained broader cultural usage beyond commerce to indicate unconditional acceptance in various contexts.
The phrase creates an almost therapeutic relationship between business and customer, removing the shame or awkwardness often associated with returns. Interestingly, when businesses truly implement 'no questions asked' policies, customers often volunteer explanations anyway.
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