Open-source Ticket Request System; a help desk and IT service management software solution.
Modern German acronym from 'Open-source Ticket Request System.' Developed in the early 2000s as businesses needed better customer service and IT support management tools.
OTRS represents the open-source movement's challenge to proprietary software—demonstrating that collaborative development can create enterprise-level solutions that compete with expensive commercial products.
Complete word intelligence in one call. Free tier — 50 lookups/day.