Business Process Outsourcing, the practice of contracting specific business processes to external service providers, often in different countries.
Modern business acronym from 1990s globalization era, combining 'business process' (systematic business activities) with 'outsourcing' (contracting work externally), reflecting corporate cost-reduction strategies.
BPO transformed global economics by proving that geography doesn't matter for information work - a customer service call from New York might be answered in Mumbai, making the world's first truly location-independent economy possible.
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