The systematic process of identifying, analyzing, and solving problems or conflicts that arise in business operations. It involves following established procedures to address issues efficiently and prevent their recurrence.
Combines 'issue' from Old French 'issue' meaning 'exit, outlet' (later 'matter for discussion') and 'resolution' from Latin 'resolutio' meaning 'a loosening, solution.' The compound term emerged in business contexts during the 20th century as formal problem-solving methodologies developed.
The hyphenated form 'issue-resolution' is actually more common in corporate speak than 'issue resolution' because it emphasizes this as a distinct business capability or department function. Many companies now have dedicated 'issue-resolution teams' that follow structured frameworks like Root Cause Analysis!
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