Measurable values that demonstrate how effectively an organization, department, or individual is achieving their objectives and desired outcomes. They provide quantitative and qualitative data to assess progress, identify trends, and guide improvement efforts.
Combines 'performance' from Old French 'parfournir' (to accomplish thoroughly) with 'indicators' from Latin 'indicare' (to point out, show). The systematic use in business management developed in the early-to-mid 20th century as scientific management principles emphasized measurement and control.
The art of performance indicators isn't in the measuring - it's in choosing what to measure! The indicators you select literally shape behavior and focus, so bad indicators can drive good people to do counterproductive things. The best indicators balance outcomes with behaviors, results with methods.
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