A complaint made in response to another complaint; an expression of dissatisfaction filed against the party who originally complained.
From counter- (against) + complaint. Complaint comes from Old French complainte, from complain-, meaning 'to lament or express sorrow,' from Latin complangere.
In customer service, countercomplaint patterns reveal something fascinating: when customers complain, companies often file their own complaints about unreasonable demands, flipping the power dynamic.
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