Receptionist

/rɪˈsɛpʃənɪst/ noun

Definition

A receptionist is a person who greets visitors, answers phones, and helps manage the front desk or entrance area of an office, hotel, or other workplace.

Etymology

From *reception* (the act of receiving) + *-ist* (person who does). *Reception* comes from Latin *receptio*, from *recipere* (to receive).

Kelly Says

A receptionist is literally a ‘receiving person’—they’re the human doorway into an organization. They quietly control a lot: who gets access, who waits, and how welcome people feel.

Ethical Language Guidance

Gender History

"Receptionist" emerged as a feminized clerical role in the 20th century, often associated with low pay and expectations of feminine appearance and demeanor. The job has historically been coded as women’s work, contributing to occupational segregation and undervaluation.

Inclusive Usage

Avoid assuming receptionists are women or using diminutives ("reception girl"); use gender-neutral pronouns unless you know someone’s pronouns.

Inclusive Alternatives

["front desk staff","administrative assistant","front-of-house staff"]

Empowerment Note

When discussing office work, acknowledge that women receptionists have long been central to organizational knowledge and client relations, even when their roles were dismissed as "unskilled."

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